Does your team share your core values and vision?

In the fourth article in her series, Jane Braithwaite explores the engagement of your team in delivering the most positive patient experience for you patients. Every single interaction with your patient has an impact on their experience of your practice, either positive or negative.

It is vital that every member of your team who interacts with your patients is engaged and motivated to care for them in the manner that you believe delivers the most positive patient experience. But how do you ensure that everyone shares your vision, enthusiasm, passion and motivation? How do you communicate your goals to your team? Your vision, mission and values should be promoted via your website and other collateral for all team members and patients to view. Read more…