How your patients feel about the care you provide is arguably the most important measure of your success in private practice. It is essential that patients receive good treatment that improves their health, and this is a fundamental and measurable element of your care.
But there are many other factors that influence how a patient feels about your care and it is all these elements that form the patient experience. You want your patients’ experience to be as good as possible.
YOUR PATIENT should be at the centre of your patient experience strategy and every interaction your patient has with your practice is important.
Who are your patients?
The best way to ensure you are putting your patients first is to think about the patient’s journey, considering the three stages of before, during and after care. Before we do that though, we should start by discussing who your patients are, so you have a clear view of what is important to your typical patient.