Assistant Medical Administrator

Position Title: Assistant Medical Administrator

Department: Designated Medical

Location: Bristol

Hours: Part Time, 20 hours per week

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Position Summary:

The primary role of a Medical Admin Assistant is to provide professional support to the PAs of Designated Medical. The Medical Admin Assistant will perform secretarial duties to support the PAs.

Internal Process: To work within Designated Medicals parameters for time management, absence tracking and expenses, to ensure these are updated on a daily basis and that best practices are adopted for ‘hourly rate’ clients and recharged costs.

Telephone Management: To help answer above 90% of all incoming calls and action as appropriate; either by dealing with the patient/consultant/caller request directly or recording and transmitting messages to appropriate team members.

Transcription: All audio files should be transcribed and actioned within 48hrs of receipt. Completed documents should be uploaded to a PMS (Practice Management System) and sent to appropriate recipients using encrypted email or postal service, where no email address is available. Where a consultant transcribes their own letters, these must be actioned within 24hrs of receipt.

Practise Management Systems: To help the PAs ensure that the consultant’s preferred PMS is fully updated and utilised to its full functionality. To work in conjunction with hospitals and clinics using a combination of their booking methods and the consultant’s preferred PMS and to ensure BOTH systems are up to date.

Results: To download results and upload to the correct PMS.

Knowledge Sharing: To ensure that all passwords and information sheets are updated and stored using the appropriate Designated methods.

Adhoc: Adhoc tasks and responsibilities as directed by the PA Team Leaders.

Confidentiality: Maintains patient and consultant confidence and protects operations by keeping information confidential.

Regulatory: Serves and protects the health care community by adhering to professional standards, hospital policies and procedures.

Key Skills:

· Excellent telephone manner

· Time management

· Customer Service- ability to be helpful and reassuring in dealing with patients

· Strong communication skills, verbal and written

· PC Proficiency – working knowledge of cloud based systems and software

· Technically astute and able to grasp new software / applications easily.

· Reporting Skills

· Attention to detail, work accurately and methodically

· Strong relationship builder, with ability to work and build rapport with all types of people

· Highly motivated

This role is part time with the opportunity for more hours if desired.

Potential progression to full time medical secretary role with training.


Full time salary – £20,000. This will be pro rata’d for 20 hours.

Job Types: Part-time, Permanent

Salary: £20,000.00 per year


  • Company pension


  • Day shift
  • Monday to Friday


Room to Grow

You will be supported in all areas of career development and we welcome those who are keen to continue to learn and grow.


Team Socials

We like to get social!  You will be invited to two key meetings and several drop in social events throughout the year.

Own your work

We will empower and support you to be the best you can be.  Our people are paramount to our success.

Get in touch with our

Talent Manager,

Ally Wright


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