Our Medical Services
Our dedicated team of medical secretary will support and manage your private practice, whether you have an established practice or new, in London, Cambridge and the UK.
Flexible and affordable, with no overheads for you to consider like office space or staff recruitment or ongoing HR costs.
Your Designated Medical PA will liaise with all your patients to ensure they have everything they need to attend their appointment and/or surgery with you. Exceptional patient care is our mission and our Medical PA go above and beyond to ensure a positive patient experience.
Clinic Appointment & Theatre Bookings
Your Designated Medical PA will liaise with hospitals, clinics and additional specialists in order to ensure that your surgeries and clinics are booked cohesively.
Your practice line will be diligently monitored by your Designated Medical PA and the team between 9am – 5pm, Monday to Friday (excluding Public Holidays).
We aim to answer 85% of all inbound calls and can provide call reports on request.
Your Designated Medical PA acts as an ambassador for your practice and offers all-encompassing support to ensure all yours and your patients’ needs are thoroughly covered in an efficient and proactive way.
Our mission is to work towards a paperless practice and recommend a mobile app that allows you to scan and send files to your Designated Medical PA for electronic filing.
Practice Management System
Your Designated Medical PA is fully trained in a variety of practice management systems and will utilise all their knowledge to run your practice effectively and efficiently.
Dictation & Transcription
Our fully GDPR-compliant service allows you to send dictation files direct to your Medical PA for transcription within 24/48hrs.
Dictations are managed via cloud based software and transferred securely with ease.
We have a team of experienced Marketing experts who can advise on strategy, manage your social media and website with the aim to attract more patients and grow your practice.
Designated can support and manage your HR administration and offer HR specialists to handle more complex requirments.
A team of Finance Managers and Bookkeepers can manage your personal finance including logging and tracking of expenses and/or any other financial items.
Designated Medical partner with a consultancy providing practical and hands on guidance to help organisations become compliant with the new Data Protection Regulations, EU GDPR and UK Data Protection Act 2018.
Billing & Payment Collection
Both Designated Medical and your Designated Medical PA will work in conjunction with your specified billing firm in order to ensure patient invoices are issued quickly and collections made promptly.
We partner with an IT support firm and can facilitate your set up from domain hosting to email encryption, ensuring you’re free to focus on your patients.