Providing PA Support

CLIENT CASE STUDY: STUART JAMES

The Client

Stuart James is a dedicated Consultant Plastic and Reconstructive Surgeon with a well-established practice.

At the core of every successful private practice is the team that the consultant relies on to ensure that their patients are receiving the best experience from their very first encounter – the Medical PA.

Scope of work

  • Telephone Management
  • Clinic Appointment & Theatre Bookings
  • Transcription & Dictation Services
  • Patient Communication
  • Practice Management System

A Challenging Time

Stuart’s longstanding PA had decided to move on, and her replacement was lacking in the skills required to run a practice
of this size.

Calls were unanswered and there was a lack of response to emails
– creating a challenging time for Stuart in regard to his
patient’s experience.

At the worst moment, Stuart had over 10,000 unanswered emails.

 

medical secretary

Trust in the Designated Medical Team

Designated Medical’s integrated approach to embedding a new Medical PA into a private practice normally would take up to 4-6 weeks to establish, however with Stuart’s immediate need our team had to considerably accelerate this process.

The Designated Medical team approached Stuart’s need efficiently and in a very calm and considered manner, ensuring the backlog was resolved quickly while maintaining the day to day tasks.

The team assigned an experienced Medical PA to Stuart’s practice within 3 days of his initial contact. By the second month of working together the practice was at a manageable level and our Designated Medical PA continues to be part of Stuart’s team, ensuring every patient experience is exceptional.

The Designated Medical team have earnt my trust completely. They rose to the challenge and ensured I had a functioning practice in a very short space of time.

My Designated Medical PA, Chloe, is an essential part of my team, she ensures my patients receive the best experience and I wouldn’t be without her.

Stuart James

Stuart James

Consultant Plastic and Reconstructive Surgeon

Experts in providing flexible support services for the healthcare professional.

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