Becoming A Medical Secretary… My journey

Becoming A Medical Secretary… My journey

Becoming A Medical Secretary: Liliana Scott talks to the DMED Blog about how she became a medical secretary…

Having originally trained in a clinical role as a Speech & Language Therapist in Columbia, Liliana is now part of Designated Medical’s secretarial team providing support to consultants in a variety of specialities. With more than 10 years’ experience in this capacity, your practice is in safe hands with Liliana!

The medical secretary journey begins…

Liliana began her journey working for an NHS community project in South West London. This role involved providing support to 5 healthcare professionals, including GPs, district nurses and health visitors. “Every day was different,” says Liliana, who also used her language skills to provide interpretation services to the clinic. This role was based in the community and involved reaching out to and communicating with people from various backgrounds.

Following this, Liliana moved to a private healthcare company as an Office Coordinator and Team Leader and it was here that she was first introduced to the medical secretarial role. As well as providing office coordination, liaising with insurance companies, dealing with financial administration, and customer service, Liliana began producing medical reports for the healthcare professionals in the team. “This provided me with an extra level of knowledge” she says.

Before coming on board with the Designated Medical team, Liliana also worked as a Client Services Officer for a well-known private hospital. This combination of public sector and private sector experience made Liliana an excellent candidate for the Designated Medical team, as we pride ourselves on our in-depth healthcare business knowledge.


Wide range of skills

However, it is not just her extensive administrative skills that Liliana uses on a day to day basis – she also draws on her experience as a Speech & Language Therapist and the skills she developed whilst studying for her MA in Counselling. “As well as providing me with knowledge of medical terminology and human anatomy, my studies have taught me to look a little deeper in terms of being aware of different behaviours and understanding patients’ needs,” she says.

Take your next step as a Medical Secretary with Designated Medical

Here at Designated Medical we recognise the value of transferable skills, and all team members come from a strong medical background – that’s what makes us so special.

If you are interested in joining our team, we would love to hear from you – just click here to find out more about our current vacancies – or, if you are looking for medical practice support, check out our team here and if you need someone with a particular skill just get in touch and we will do our best to help find the perfect fit for your team.



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