Our Client
Mr Stuart James is a Consultant Plastic and Reconstructive Surgeon, highly respected among both his peers and patients. Mr James is known for his ability to produce excellent results in cosmetic (aesthetic) and reconstructive surgery; his meticulous attention to detail and impeccable credentials have earned him an international reputation. He is listed on the General Medical Council Specialist Register for Plastic Surgery, and he is a member of the British Association of Aesthetic Plastic Surgeons.
Mr James has extensive experience in carrying out cosmetic breast surgery, including revision breast surgery, breast asymmetry, breast augmentation (enlargement), breast uplift (mastopexy) and breast reduction surgery. He also offers male breast reduction (gynaecomastia correction) surgery.
Mr James has particular expertise in breast reconstruction using a patient’s own body tissue (autologous flap reconstruction) and reconstruction using implants, as well as fat transfer treatments to adjust the breast shape. He also offers revision breast surgery and procedures to correct breast asymmetry. He is an expert in DIEP Flap reconstruction, both for cancer patients who are undergoing a mastectomy and cosmetically, breast reductions, breast augmentations, Mastopexy, nipple reconstructions, liposuction, and abdominoplasty.
Mr James sees patients at several locations as follows: –
- 108 Harley Street
- 81 Harley Street
- King Edward VII Hospital
- The Royal Marsden Hospital
- The Lister hospital
- The Chelsea Outpatient Centre
- The Spire Gatwick hospital
- Chelsea outpatient Centre
- Chiswick Medical Centre
Our Challenge
When we started working with Mr James, he already had a busy practice and whilst he had employed a Medical Secretary to support him, the workload was overwhelming and additional help was needed. Our Designated Medical PA Chloe initially helped clear the backlog of actions including a build-up of emails, appointment requests and surgery bookings. There was also an accumulation of letters that had been typed but needed to be uploaded into the relevant patient records.
A second Designated Medical PA Hannah joined the team to take on more responsibility for the management of work at The Royal Marsden, although their in-house PA still supports by finalising bookings on the internal hospital systems. Particularly with The Royal Marsden Hospital it has been extremely important to build a good rapport with the hospital staff, in all departments, to ensure the smooth running of the practice as many of the bookings for outpatient appointments and surgery are finalised by the inhouse team.
Our Results
Mr James has been delighted with the service we have provided for him and his patients. He values the support provided by both his Designated Medical PA’s, Chloe and Hannah and is very positive about the contribution they have both made to his practice. The growth in his practice has been significant, with outpatient clinics booked several weeks in advance and surgery lists booked two to three months in advance. Mr James works full time in his private practice.
One of the most significant changes has been moving the practice from DGL Practice Manager to Semble. Mr James has found Semble extremely helpful and useful to his practice as he can access his diary and patient notes on his mobile phone, making the practice more efficient and secure. Before using Semble, the Medical PA would send patient notes for each consultation by email to Mr James as he was unable to login to DGL from many of the locations he worked at.
Why Stuart chose Designated Medical
“The support I get from both my medical PAs Chloe and Hannah is truly outstanding. My patients frequently comment how polite and efficient they are. They also really are involved in supporting me and my practice so I can totally relax about the administrative aspects of a busy practice and focus on delivery excellent patient care”
